From their initial day with KMD Contracting Services, all hourly employees are given training to ensure they have the specific skills required to do what is being asked of them. Each employee is trained in the basics of custodial tasks including cleaning and chemical use and basic use of equipment. In addition, their initial and on-going training includes modules dealing with safety, HAZCOM, MSDS, OSHA, and Customer Satisfaction.
In addition, employees of KMD Contracting, LLC. are thoroughly briefed in their basic security responsibilities during the work shift such as “working behind locked doors”, not allowing access to tenant space for unauthorized persons, how to notify security of problems, etc.
Area Management and Supervision
We have always recognized quality, well-trained supervision at all levels as the key ingredient for success. Our operations management staff, as well as our building supervisors, attend industry seminars and clinics to improve their supervisory and technical skills. All supervisory personnel are continually monitored and evaluated with consistent, quality-oriented performance as the ultimate goal.
All employees, while highly experienced, need to also have continuing education and training. KMD Contracting Services encourages all employees to become part of one of the industry associations and take advantage of the training offered by them. In addition, KMD Contracting Services monthly Supervisor and Management Meetings includes training sessions on the latest cleaning and service techniques, including Team Cleaning, Equipment, and Customer Service.